Privacy Policy
At Folona, we hold customers’ trust at the core of our values. This Privacy Policy explains how we collect, use, and secure information provided by you as part of the buying and selling process on our store. It also explains your rights and opt-out options as a customer. Please take a moment to review the terms of our Privacy Policy.
1. WHY DO WE COLLECT YOUR INFORMATION?
We collect personal information about you to understand your needs and provide you better services:
● Contact us: when you contact us with questions, comments or feedback, we will use your personal information to give you the best response.
● Shopping: when you make a purchase on the website, we will use your personal information to process your order and ship your order
● Email newsletters and promotions: with your permission, we may send you emails about our store, new products and other updates.
2. WHAT INFORMATION DO WE COLLECT?
When you purchase something from our store, as part of the transaction process, we collect the personal information you give us such as your name, mailing address, email address. When you browse our store, your computer’s internet protocol (IP) address is automatically registered to our database, which helps us learn about your browser and operating system. The information allows us to optimize our website for faster service.
3. SELLING YOUR PERSONAL INFORMATION TO THIRD-PARTIES
We do not engage in any form of sales of personal information as defined by California Consumper Privacy Act.
4. HOW DO WE GET YOUR CONSENT?
When you provide us with personal information for purposes such as to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, contact us with questions, comments or feedback, you consent to our collecting it and using it for that specific reason only.
If we wish to use your personal information for a secondary purpose, like marketing, we will either ask you directly for your consent, or present you with an opportunity to say no.
5. RIGHTS TO WITHDRAW CONSENT OR REQUEST FOR DELETION
Should there be a change of mind after you opt-in, you may always retract your consent at anytime, by contacting us at ken@folona.com or mailing us at:
Privacy Compliance Office
FOLONA LLC
675 North Euclid Street Ste 472
Anaheim, CA 92801
6. DISCLOSURE
We will not disclose your personal information to any third-party unless required by law to do so.
7. ONLINE PAYMENT
Our store is hosted on Shopify Inc, an online e-commerce platform that allows us to sell our products and services to you. Shopify stores your data in their databases on a secure firewall-protected server.
Payment:
When you make a payment with your credit/debit card, Shopify encrypts your card data as governed by the Payment Card Industry Data Security Standard (PCI-DSS). The data is only temporarily stored until completion of your purchase transaction. Upon completion of your purchase transaction, the information is deleted.
The PCI-DSS is set by the Payment Card Industry Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover to ensure the secure handling of credit card information. For more insight, please read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
8. SECURITY
We understand that trust and security go hands in hands. To protect your personal information, we follow industry best practices to make sure it is secured and protected (i.e. not inappropriately lost, misused, accessed, disclosed, altered or destroyed)
All payment information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption per PCI-DSS requirements. Although no method of transaction can guarantee 100% security, we strive to implement best practices and follow PCI-DSS requirements to protect your security.
9. CALIFORNIA RESIDENTS PRIVACY RIGHTS
This section only pertains to individuals who are residents of California under the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws (together “California Laws”).
Deletion Rights: California residents have the rights to request that we delete the Personal Data that we collected about you with certain exceptions, for instance, retaining your Personal Data is necessary to provide you with the services that you have requested, (ii) dis. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Disclosure & Access Rights: California residents have the right to request that we disclose to them (1) the categories of personal information we have collected about them, (2) the categories of sources from which personal information is collected, (3) the business or commercial purpose for the information collection, (4) the categories of third parties with whom we have shared personal information, and (5) the specific pieces of personal information we hold about an individual.
Please note that these rights are not absolute and are subject to certain exceptions. For instance, we may deny your request to disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of the business’s systems of networks.
We will not discriminate against you for exercising any of your CCPA rights: we will not deny you goods or services, Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, provide you a different level or quality of goods or services.
10. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. The Site is not intended for anyone under the age of 13. We will not knowingly collect any Personal Information from children under the age of 13. If we learn that we have obtained any Personal Information about a child under age 13, we will delete that information.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. We encourage you to check this Privacy Policy frequently to stay informed of any changes. All changes will be made here on this Site effective immediately. Should there be a disagreement with the new terms, we suggest you stop using the Site and services; if you are a registered user, you may cancel your account with us by contacting us at info@folona.com and you will not be bound by the new terms.
12. QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, or delete any personal information we have about you, file a complaint, or simply receive more information, please contact us by email us at info@folona.com or by mail at
Privacy Compliance Office
FOLONA LLC
675 North Euclid Street Ste 472
Anaheim, CA 92801