FAQs
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I lost the scoops that came with the product. How much should I use?
Please contact us at info@folona.com and we will assist you.
How do I access my subscription account?
You can manage your subscription by logging into your subscription account from our website. On the upper right corner, click on the account icon (the middle bubble of the three bubbles). Once on the Sign In page, scroll to the bottom, you will see "Manage subscription". Click on it. You can then follow the prompts to access your subscription account portal.
Click here - to watch a 2-minute tutorial video for more details on how to manage your online subscription.
We can also assist you with cancelling your subscription. Please let send us an email at info@folona.com if you need further assistance.
None of the FAQs here are products specific, where can I find answers for questions related to a specific product?
Each product page has its own FAQs at the bottom of the page. You will find more questions related to that specific products there.
Where are your products made?
All Folona products are made in a GMP-certified facility
How do you ensure my credit card information is safe?
Your security is a top priority. When you shop with us, your payment information is handled securely through Shopify’s trusted system:
Secure encryption – Your credit card details are protected with bank-level encryption when entered at checkout.
No storage of full details – We never see or store your full card number or security code.
PCI compliant – Shopify meets the highest standards in the payment industry (PCI DSS Level 1).
Fraud protection – Orders are monitored for unusual activity to help keep your account safe.
In short, your credit card information is processed safely and securely every time you make a purchase.
